Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?



How do I preview & refine my renewal order?

You can Preview & Refine your upcoming subscription box 48 hours prior to your box charge date, in case you want to make any changes. We will email you a link to access the Preview & Refine feature 48 hours before it ships.

Note: If you sign up for text messages, you will receive a notification via text so you won't miss out on selecting your items.

How do I cancel my subscription and what is the policy?

Underwear Expert Club allows you to cancel at anytime. Many of our customers have chosen to pause their subscription, or work with us to resolve any issues instead of cancelling, however the choice is yours.

Please follow this link for more information.

How does the sign-up process work?

Please follow this link for instructions on how the sign up process works.

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What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply and applicable taxes/duties and fees, and will be added at checkout.

Get in touch

Have additional questions about your order, or a general enquiry?